Do you have to be a restaurant to order?

No. Our products are sold to a range of businesses, including cafes, hotels, take away shops, fast food outlets, clubs, pubs, bistros, coffee bean distributors, car wash businesses, cleaning contractors, education providers, catering companies, offices, personal or home use & more!

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Is there a warranty with the product?

Yes. If the goods received are defective or damaged, a full refund or replacement will be provided. Please note that products may be returned due to change of mind or incorrect choice, for more information go to Refunds and Returns

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How to calculate when my goods will arrive.

Once you paid and completed your order it is time to calculate how many days it will take for your goods to arrive at your door or business. Time it takes to dispatch + Estimated transit time (by courier company) = Arrival time Example: 1 day to dispatch + 2 day in transition = 3…

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With “Dispatched within 48hrs or Deliveries Free” will I receive my goods in 48 hours?

No, “Dispatched within 48hrs or Deliveries Free” means we will process and pack your order/s and have it ready for pickup (by the courier companies within 48hrs). If we have not done this by then, you will be sent a Free Delivery Coupon by email to use on your next purchase. This proposition ONLY applies to customers who…

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What if the restaurant is not open when the goods are delivered?

If your restaurant is not open during normal business hours (Mon-Fri, 9am-5pm), you must provide alternative delivery instructions at the time of placing the order e.g. authority to leave if unattended, permission to deliver to a neighbor or a home address. A failure to do so may result in delays, & the imposition of a…

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Can you deliver to a PO Box?

Unfortunately, we cannot deliver to a PO Box. Please note: If your restaurant is not open during normal business hours, we can leave the goods in a safe place on the premises, or deliver to a residential address.

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How long does delivery take?

We use a network of express couriers to get your order to you as soon as possible. For further information on estimated transit times, go to Shipping, or contact us on 1300 586 246

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How can I check the status of my order?

As a general rule, orders are dispatched within 48 hours of receipt. If your restaurant is located in a capital city metro area, your goods will be delivered 2-3 days later. To obtain a more accurate estimate of the delivery date, go to Shipping, or call us on 1300 586 246

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How do I make payments with PayPal?

Paypal is a universally recognized payment method, which offers safety and security. To pay using Paypal, select the “paypal” option on the checkout screen. Following this you will be redirected to Paypal’s website to complete the transaction. If you have an existing Paypal account, you will be prompted to enter your username and password, &…

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What payment methods do you accept?

We accept Visa, MasterCard, American Express, Diners Club, PayPal, Electronic Funds transfer (EFT) and Cheque. Orders will be processed immediately after payment has been received.

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How do I get a tax invoice?

After your order has been processed, we will email you a tax invoice and the original copy will accompany your order.

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Is there a minimum order value?

No. But to receive a discount on the Shipping, the minimum Total Order value must be over $99 (ex Delivery). This allows us to apportion the shipping cost over a larger basket of goods, thereby reducing the amount payable by our customers and guaranteeing the most competitive prices.

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How do I place an order?

Go to How to Order for a detailed explanation.

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If I have forgotten my login or password can you help me?

If you have forgotten your password, there are two ways to reset it: 1. Click the ‘Login’ button on the top right hand side of the page, then click ‘Lost your password?’, then enter your email and Click Reset Password. We will send you an email with a temporary password, which can subsequently be changed.…

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What are the benefits of registering?

Registering is an amazing function with a number of benefits. Your details will be stored on our system, which means that they won’t have to be re-entered each time you make a purchase. This makes a potentially long process fast and easy. You will have access to our Fast Shop option, which enables users to…

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How do I login to my account?

To login, click the ‘Login’ button on the top right hand side of the page, and enter your email address and password. If you have forgotten your login details, please contact us & we will reset your account.

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